Shipping Information

Emerald Goddess Gardens® Shipping Information

Ship To Destinations: We are fully licensed and certified to ship anywhere within the United States. We do not ship outside the US or to any U.S. Protectorates. Shipments to Hawaii and Alaska require extra preparation and have a surcharge associated with them that must be paid.

  • Please Note: Due to agricultural regulations, we may be unable to ship certain plant varieties to specific states. Any such restrictions will be noted on the product page. It is the buyer's responsibility to know and comply with their local agricultural import regulations.

Availability

Generally, listed plants are in inventory and available for immediate shipment. Rarely, inventory errors or unexpected adverse weather may affect plant availability, resulting in an out-of-stock situation. In such cases, we will notify you immediately.

Combined Shipping

Due to payment processor policies, each order placed must be shipped individually with its own unique tracking number. Therefore, we are unable to combine multiple orders placed separately.

Shipping Schedule & Winter Shipments

  • Typical Schedule: Orders are processed and shipped Monday through Thursdays, depending on destination. We do not ship on Fridays or over weekends to avoid potential transit delays.
  • Cross-Country, Alaska & Hawaii: Shipments to cross-country destinations, Alaska, and Hawaii must be shipped on Mondays only.
  • Winter Recommendations: For customers in colder zones, we strongly recommend waiting until there is minimal danger of frost or freezing temperatures. Alternatively, you may select the option to purchase a heat pack and upgrade to a faster shipping service at checkout.
  • Delayed Shipping: If you would like to place an advance order with delayed shipping until warmer weather, please email us, and we will be happy to accommodate you.

Shipping Time & Guarantee

Average transit time varies, and while carriers provide delivery estimates, they do not guarantee any specific transit time or delivery date. We guarantee your plant(s) will arrive in healthy condition.

Packaging for Shipping

With many years of experience in shipping plants, each order is carefully inspected, meticulously prepared, and securely packaged for its journey to its new home. As a licensed and certified commercial grower, our shipments must pass through at least one (1) Agricultural Inspection Station prior to delivery. Here, they are opened and inspected for any signs of pests/disease or ill health. Inspectors are typically careful in repackaging, but some signs of the package having been opened may be present and are not a cause for concern.

Shipping Methods & Special Instructions

We select the carrier best suited to handle your shipment at the time of packaging. If your address has any special needs or limitations related to a specific carrier, please let us know right away. Due to our rural location, overnight shipping is not available.

Please note that carriers no longer guarantee adherence to special handling notes or instructions. While we are happy to add notes to packages as a courtesy, we cannot guarantee that the delivery person will follow these specific requests.

Shipping for a Gift

  • Be sure to enter the correct 'Ship To Address' during checkout. For your security and in compliance with payment processor policies, we are required to ship to the exact 'Ship To Address' entered by the buyer during checkout. Manual changes to the shipping address after an order is placed are not permitted.
  • All shipments include a packing list detailing the contents, without pricing information. A packing list is required by Agricultural Regulations and cannot be omitted.
  • Gift wrap and gift messages are available upon request.

Shipping Delays

  • Holidays
  • Payments flagged or held by payment processors for any reason.
  • Extreme weather conditions. If we deem the risk of damage to your plants to be high, we will postpone your shipment and keep you updated on its status.